FREQUENTLY ASKED QUESTIONS
Welcome to www.knifemagnetrack.com (hereinafter referred to as the “Website”). These Terms and Conditions shall govern the handling of any issues or disputes that may arise with our customers in connection with the use of our Website and our products. By accessing and using this Website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website.

1. Problem Reporting
   1.1 Product Problems: If you experience a problem with a product you purchased (including, but not limited to, a defect, not as described, etc.), please contact our Customer Service Team within 7 days of receiving the product. You will need to provide your order information and a detailed description of your problem, and we will process it in accordance with our Refund and Return Policy.
   1.2 Technical Problems: If you experience any technical problems while accessing this Website or using our online services, please contact our Technical Support Team and we will do our best to provide you with a solution.
2. Customer Service
   2.1 Contact Information: You may contact our Customer Service Team to report a problem or inquire about related information by:
   ● Email: shipping@knifemagnetrack.com
   2.2 Response Time: We will respond within 24 hours of receiving your problem report. Processing time may vary depending on the complexity of the issue, and we will resolve it for you as soon as possible.
3. Refunds and Replacements
   3.1 Refund processing: If the product problem is confirmed to be eligible for the refund policy, the refund will be processed within 7 business days after the return of the product is confirmed. Refunds will be refunded to your original payment method.
   3.2 Replacement processing: If you request a replacement product, we will arrange a replacement for you based on product inventory and pay for the shipping costs required for the replacement (if the product is a manufacturing defect).
4. Limitation of claims
   In no event will Knife Magnet Rack, Inc. be liable for any indirect, incidental or consequential damages arising from the use of this website or products. This includes, but is not limited to, loss of profits, loss of goodwill or other economic losses caused by product problems, delays in order processing or other matters.
5. Applicable Law
   These Terms shall be governed by the laws of the United States and apply to all issues and disputes related to the use of this website. You agree to submit all disputes to the appropriate state or federal court and waive any class action rights arising from these Terms.
6. Changes to Terms
   We reserve the right to modify these Terms at any time. Any changes will be posted on this page and will be effective immediately. Your use of this website after the terms have been changed will constitute your acceptance of the modified terms.

Thank you for choosing www.knifemagnetrack.com, we look forward to providing you with quality products and customer service!