REFUND AND RETURNS POLICY
Thank you for visiting our official website www.knifemagnetrack.com (hereinafter referred to as the “Website”). We are committed to providing you with high-quality magnetic knife holders and excellent customer service. To ensure that you have a pleasant shopping experience, please read our refund terms below carefully.

1. Refund Policy Overview
   We want you to be 100% satisfied with your purchase. If you are not satisfied with the product after receiving it, you are entitled to request a refund within 30 days of receiving the goods. Please note that the refund policy only applies to orders placed directly through this website.
2. Refund Application Conditions
   To be eligible for a refund, the following requirements must be met:
   ● The product must be in original condition, unused and undamaged, including all original packaging and accessories.
   ● The returned product must be sent back within 30 days of requesting a refund.
   ● When requesting a refund, you will need to provide proof of purchase (such as order confirmation email, etc.). 3. Refund Request Process
   If you wish to request a refund, please follow these steps:
3. Contact us: Contact our customer service team via email (shipping@knifemagnetrack.com) and provide your order number and the reason for the refund.
4. Obtain a Return Authorization: Customer service will provide you with a Return Authorization number and a return address.
5. Prepare your return: Please send the product and its packaging back intact and with the Return Authorization number marked on the outside of the package.
6. Ship your return: Ship the product to the specified address. You are responsible for the return shipping costs unless the product is defective or was sent by mistake.
7. Refund Processing
   Once we receive your returned product and confirm that it is eligible for a refund, we will process your refund as soon as possible. Refunds will be issued to the original payment method and are usually processed within 7 business days after the return is confirmed. Please note that the specific arrival time may vary depending on the bank or payment provider.
8. Non-returnable items
   Items are not eligible for a refund if:
   ●The product has been used or shows obvious wear and tear
   ●The return is not authorized by us
   ●The request exceeds the 30-day refund period
9. Defective or mis-shipped items
   If the item you received is defective or not what you ordered, please contact our customer service team within 7 days of receipt and we will provide you with a free return and refund or replacement service.

Thank you for choosing www.knifemagnetrack.com, we look forward to serving you!